Frequently Asked Questions

Do you offer 24/7 technical support ?2020-04-23T18:19:28+05:00

Yes we offer 24/7 support, however, our service level agreement to respond to support requests range from 4 hours to 8 hours. There is a prompt support SLA available for Enterprise Level Clients. Please contact us here for further information .

What is required in order for you to setup support on my website?2020-04-23T18:19:01+05:00

Once you have selected and purchased a support plan, we will have you fill in a form to send us admin details about your website and/or hosting server credentials. This helps us to connect to your website, perform regular updates and backups and upgrade necessary plugins. Your credentials are always safe with WordPressDepartment and under no circumstances this information is shared with anyone.

Do you support both staging websites and production websites?2020-04-23T18:18:06+05:00

Under our Starter and Professional plans we provide support for production websites, however, if there is a need to provide support and updates for development websites as well, we recommend getting a subscription for our Business Plan.

Does WordPress Department supports multisite?2020-04-23T18:17:21+05:00

Yes we provide support for multisite and multinetwork WordPress websites under our  Professional and Business plans. We will be needing all the necessary information from you on your existing network so that we are aware of the configuration from the day one.

What are the best ways to ask for support from WordPress Department?2019-08-29T14:48:29+05:00

The best way to register a support ticket is to login to WordPress Department client dashboard using your username and password and submit a support ticket and we will take it from there. Alternatively, you can always send us an email at support@wordpressdepartment.com

I need a complete WordPress website designed, can you help?2020-04-23T18:19:57+05:00

Yes, we are a full service WordPress agency and can help from any WordPress website project from start to finish. Please use the form to your right to send us details.

I dont know where to get started, can you help?2019-08-29T15:02:19+05:00

No worries at all. We are here to assist with your every query and requirements. Lets just talk, no pressure here. Tell us what you need and we will hear you out and will then together come to a suitable solution that you need.

Sounds like a plan?2019-08-29T15:03:42+05:00

Fill the form to the right to get started.

I sort of have an idea of what I need but I am not sure about the platform. Can you guide me with that?2019-08-29T15:06:45+05:00

Exactly. Every platform is different and a clear site of requirements can help provide you the best solution for your needs. We make recommendations and list advantages and disadvantages of each solution to help you make a decision.

Do you only work WordPress?2019-08-29T15:08:53+05:00