How do I get started?
Simply choose your plan from our Pricing & Packages section or contact us directly. We’ll set up your secure connection, perform an initial health audit, and start protecting your site within 24 hours.
What makes your maintenance service different from others?
We combine real developer support with proactive maintenance. That means your updates and fixes are handled manually by experts — not automated scripts — ensuring zero downtime and no plugin conflicts.
Do you provide reports on what’s done each month?
Yes. You’ll receive a detailed monthly report showing plugin updates, uptime data, security scan results, and performance improvements — so you always know what’s happening behind the scenes.
Can I cancel or change my plan anytime?
Yes, there are no long-term contracts. You can upgrade, downgrade, or cancel your plan anytime with a simple email — no hidden fees.
Do you offer 24/7 support?
Yes. Our team monitors all maintenance sites 24/7 for uptime, security, and performance alerts. You can open a ticket or request emergency help at any time — even on weekends or holidays.
How often do you perform updates and backups?
We perform weekly core and plugin updates and daily cloud backups. For high-traffic or eCommerce sites, we can customize this to more frequent updates and real-time backups.
What if my site is already hacked or broken?
No problem — we can start with an Emergency Fix to clean, repair, and restore your site, and then move you onto a maintenance plan to prevent future issues
Can I use your service for WooCommerce sites or membership platforms?
Absolutely. We specialize in WooCommerce, LMS, and membership sites that need special handling for performance and uptime. Each update is tested to avoid breaking store functionality or user experience.
Do I need to give you full access to my WordPress site?
Yes. To perform updates, backups, and monitoring, we’ll need temporary Admin access to your WordPress dashboard and sometimes hosting (via cPanel or SFTP). Your credentials are stored securely and never shared.
What does your WordPress Support & Maintenance plan include?
Our plans include regular plugin, theme, and core updates, uptime monitoring, daily backups, malware scanning, speed optimization, and priority technical support. We make sure your site stays secure, fast, and up-to-date — every single day.